All orders are processed quickly by our dedicated team and are generally dispatched within the same day or next working days from the orders. In certain circumstances where bespoke work is involved such as framing or personalisation, or at busy times of the year such as Festivals, orders may take a little longer, but we will ensure that to keep you informed of any delays. You will receive an e-mail or calls that informing you when your order has been dispatched.
Delivery charges are fixed for orders at a flat rate calculation Based on Areas postal:
Service
Delivery Time
Delivery Rate
Batch 1
10am – 2pm
Flat Rate (Postal)
Batch 2
2pm – 7pm
Flat Rate (Postal)
TheBig3 delivery orders to most destinations over Klang Valley using our own delivery service and a selected range of delivery partners. These carriers will usually require a signature upon delivery. As the customer, it is your responsibility to ensure that someone is available at the delivery address to receive the goods. If there is nobody to accept the delivery items, the carrier will generally take the goods away and immediately the carrier will WhatsApp to customer with instructions on how to arrange a redeliver or where to collect your items from.
If an order is returned to us because the carrier could not deliver the goods, or it was not collected then you may be required to pay an additional delivery cost before we can resend your order. This will also apply if you have supplied an incorrect or incomplete delivery address.
TheBig3 reserves the right to cancel an order if the items cannot be delivered to your destination for whatever reason. In this case, we will process a full refund within 7 working days and notify you of the cancellation by email or by calls.
Delivery areas :
